Grievance Redressal
Grievance Redressal is a formal process through which complaints or concerns raised by individuals, employees, or customers are addressed and resolved. It ensures that any dissatisfaction or issues related to services, products, or policies are investigated fairly, with appropriate actions taken to resolve them. This system promotes transparency and accountability, helping maintain trust between the organization and its stakeholders.
Grievance Officer Contact
Name of the Officer
Mr. Himanchal Tiwari
Contact Number
+91 8130553055
Email Address
himanchal.tiwari@cateye.in
Office Address
Gali Number 3, Veer Savarkar Block,
Block L, Laxmi Nagar,
Delhi, 110092
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM
Types of Grievances We Handle
Issues related to loan processing, customer service, product features, or service delivery delays.
Concerns about document processing, verification issues, or paperwork-related problems.
Problems with communication channels, response times, or information transparency.
Data privacy concerns, security breaches, or unauthorized access to personal information.
Issues related to employee behavior, professionalism, or inappropriate conduct.
Disagreements with company policies, terms and conditions, or procedural matters.